Getting into an accident with a rental car can be stressful and confusing. Knowing the correct steps, however, allows you to handle the process quickly and smoothly. In the event of an accident, it’s crucial to ensure your safety first, and then complete the necessary reports and notifications properly. In this guide, we cover in detail the steps to take after an accident in a rental car, the insurance procedures, and the support services offered by Mirza Rent A Car.
When an accident occurs, the top priority is the safety of the driver and passengers. Move your vehicle to a safe spot on the road, switch on the hazard lights, and, if necessary, move to the emergency lane—these are the most important initial steps. In case of injuries or severe damage, call the 112 emergency line to request an ambulance and police assistance. Avoid panic, secure the area, and prevent the situation from escalating—these actions are vital.
Even for minor accidents, it’s recommended to photograph the scene. Clear photos of the front, rear, and sides of the vehicle serve as evidence when filling out the accident report. Keeping your rental agreement and driver’s license readily accessible at this stage will speed up the process. For Mirza Rent A Car customers, the process is guided via a 24/7 support line to ensure the accident is reported correctly.
In accidents involving a rental car, if there are no injuries, drivers can usually complete a mutual accident report without calling the traffic police. However, it’s crucial that all information be written accurately and completely when preparing the report. License plates, driver’s licenses, registration details, and a clear explanation of how the accident happened must be included. Drawing a diagram showing the accident and obtaining signatures from both parties are mandatory for the report’s validity.
If either party is intoxicated, unlicensed, or there is a dispute about fault, the police must be called. An official police report greatly facilitates insurance procedures. Rental car users should send a photo or copy of the completed report to Mirza Rent A Car. The company will then contact the insurance provider and manage the claims process. The clearer the report and photos are, the faster the case will be resolved.
One of the most important steps after an accident is notifying the company from which you rented the vehicle. Mirza Rent A Car customers can quickly report the incident through the 24/7 call center. During the notification, share the accident location, time, vehicle plate number, and, if available, the report details. This information is necessary for the company to initiate the insurance process and, when needed, provide roadside assistance.
It’s very important not to delay the notification, as exceeding the reporting period specified in some policies may invalidate the coverage. To prevent such issues, Mirza Rent A Car provides immediate guidance to its customers. The collection of required documents, towing of the vehicle, or allocation of a replacement car is handled by professional teams. This way, users avoid losing time and the insurance procedures are completed without omissions.
Rental cars are generally protected by comprehensive insurance policies, but the scope of coverage may vary. Standard rental agreements typically include comprehensive (kasko), mandatory traffic insurance, and minor damage protection. These coverages pay for repair costs in the event of an accident and protect the user from major financial burdens. However, certain situations—such as driving under the influence, intentional damage, or use in violation of the rental agreement—may be excluded from coverage. Therefore, it’s important to read the contract terms carefully before renting.
Mirza Rent A Car clearly informs customers about insurance details during every rental. In the event of damage, an assessor’s report is obtained, the repair process is initiated, and the customer is kept updated regularly. For damages covered by insurance, no additional fees are requested from the user. In policies with deductibles, a certain amount of user participation may apply. Throughout the process, customers can track all developments instantly through Mirza Rent A Car’s support line.
When an accident occurs with a rental vehicle, the driver has certain legal and contractual responsibilities. First, all rules specified in the rental agreement must be followed. For example, the vehicle may only be driven by the person named in the contract; otherwise, the insurance may become invalid. Additionally, exceeding speed limits or driving under the influence of alcohol or drugs increases the driver’s responsibility and may result in the entire damage cost being charged to them.
The driver is obligated to inform both the traffic authorities and the rental company as soon as possible after the accident. If this notification is delayed, coverage may be jeopardized. Protecting personal belongings inside the vehicle and leaving the car in a safe location after the accident are also the driver’s responsibilities. Mirza Rent A Car customers receive professional assistance and guidance to ensure the process is handled correctly, achieving the safest outcome both legally and financially.
Calling the police is not mandatory for every traffic accident; however, in certain cases an official report is required. If there are injuries, fatalities, damage to public property, or disputes between drivers, traffic police must be called to the scene. In such cases, the police report is the primary document used by insurance companies to assess the claim. Additionally, if the other party is unlicensed or under the influence, a mutual accident report is not valid and official documentation is required.
When the police are called, drivers should not change the position of the vehicles or move them. Taking photos and noting the details of the incident until the traffic teams arrive will help speed up the process. Mirza Rent A Car users can immediately contact the company in such situations to receive guidance on the steps to take. The company directs customers step by step to avoid mistakes and ensures official procedures are completed properly.
If the rental vehicle becomes unusable due to the accident, one of the main questions is how to obtain a replacement. In such cases, Mirza Rent A Car implements a rapid replacement procedure to avoid inconveniencing customers. After the accident report and required documents reach the company, the condition of the current vehicle is evaluated and, depending on insurance coverage, a new vehicle is allocated. The duration of this process may vary depending on the extent of the damage and current fleet availability.
Whether the user was at fault can be a determining factor in providing a replacement. If the accident was not caused by user error, Mirza Rent A Car supplies an equivalent or similar vehicle to the customer as soon as possible. This applies to long-term rental customers as well. To maintain business continuity, the company provides priority support to fleet rental clients. Thus, users experience no disruption in their transportation needs.
Accidents involving rental cars may, in some cases, lead to legal proceedings. This is particularly true when there is significant property damage, third-party loss, or disputes regarding fault. In such cases, mandatory liability insurance and assessor evaluations are very important. If the driver is found at fault, they may face traffic fines or compensation claims. Therefore, it’s essential that the reports prepared after the accident are accurate and complete.
Mirza Rent A Car does not leave its customers alone in such situations. The company works in coordination with insurance firms to ensure the legal process proceeds correctly and that required documents are submitted on time. The deductible stated in the rental agreement defines the driver’s liability limit. Any damages exceeding this limit are evaluated at the end of the legal process. It is recommended that users seek support from a lawyer or insurance assessor during this period. Transparent communication and proper document management reduce legal risks and help resolve the issue quickly.
Mirza Rent A Car offers comprehensive support not only during the rental period but also after an accident. With a 24/7 call center, users can reach the company immediately in case of any accident or breakdown. Depending on the nature of the incident, towing, roadside assistance, or vehicle replacement services are provided. Within this scope, customers can continue to meet their transportation needs quickly and safely after the accident.
Mirza Rent A Car also manages all post-accident insurance and claims processes on behalf of the user. Regular updates are provided on the assessor’s report, repair plan, and vehicle status. For corporate customers with long-term rentals, replacement vehicle support and priority maintenance services are offered. Thus, customers complete the process without any inconvenience. Mirza Rent A Car’s professional approach makes it a reliable solution partner for both individual and corporate clients.
